Overall Purpose of the Role:

· To lead and manage a team of administrators to deliver an excellent customer service.

Main Responsibilities and Duties:

· Plan, control and monitor the work against agreed targets on a daily basis, providing regular feedback to the Manager, identifying and implementing procedural improvements which will enhance efficiency and the service.

· To lead the members, providing visible and approachable leadership, including briefings, motivation, recruitment, performance management and discipline.

· To take responsibility for the accuracy and quality of the work completed and the delegation of the responsibility to others.

· To investigate complaints, recommend solutions and to escalate to higher level if required.

· To meet clients to discuss all aspects of administration.

· To recruit and retain motivated staff.

· To develop the people to their full potential through coaching.

· To prepare and hold group and one to one training sessions as required.

· To provide assistance to team members and own unresolved issues of a client and technical nature. 

Qualifications and Experience:

· Leadership / management experience

· DB experience

· Good communications skills - verbal and written;

· Planning, organising and problem solving skills;